Terms of Service

Last Updated: Tuesday, January 20th

Welcome to Executive Auto Detailing. By booking, scheduling, or receiving services from Executive Auto Detailing (“Company,” “we,” “us,” or “our”), you agree to the following Terms of Service. Please read these terms carefully, as they govern all services provided by our company.

1. Services Offered

Executive Auto Detailing provides professional mobile auto detailing services, including but not limited to:

Full mobile car detailing
Maintenance detailing plans
Paint enhancement and paint correction
Clay bar and seal services
Ceramic coating applications
Interior and exterior detailing services

All services are performed at the customer’s location unless otherwise agreed upon.

2. Scheduling & Appointments

Appointments may be scheduled online, by phone, or through direct communication. Appointment times are estimates and may vary depending on vehicle condition, service selection, and environmental factors.

We reserve the right to reschedule appointments due to weather conditions, equipment issues, or unforeseen circumstances. Customers will be notified as soon as possible if rescheduling is necessary.

3. Cancellations & No-Shows

Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled appointment.
Same-day cancellations or no-shows may result in a cancellation fee.
Repeated no-shows may require prepayment for future bookings.

4. Payments & Pricing

All prices listed are starting prices and may increase based on vehicle size, condition, excessive dirt, pet hair, stains, or additional service requests.
Full payment is due upon completion of service, unless otherwise agreed upon in writing.
Accepted payment methods include cash, credit/debit cards, and approved electronic payments.
Deposits may be required for premium services such as ceramic coatings or paint correction.

All sales are final. No refunds will be issued once services have been completed.

5. Customer Responsibilities

Customers agree to:

Provide accurate information regarding vehicle condition and requested services.
Ensure safe access to the vehicle at the scheduled appointment time.
Remove personal belongings prior to service. Executive Auto Detailing is not responsible for lost or damaged personal items left inside the vehicle.
Disclose any pre-existing damage, mechanical issues, or sensitive areas before service begins.

6. Vehicle Condition & Results Disclaimer

Detailing results vary based on vehicle condition, age, paint quality, and prior maintenance. While we strive for the highest quality results, we cannot guarantee the removal of all stains, scratches, odors, or imperfections.

Paint correction and ceramic coating services involve working with a vehicle’s clear coat. Customers acknowledge that clear coat thickness is finite, and results may vary.

7. Ceramic Coating & Paint Services

Ceramic coatings require proper curing time and ongoing maintenance to perform as intended.
Executive Auto Detailing is not responsible for coating failure caused by improper maintenance, automatic car washes, environmental exposure, or neglect after service.
Any coating warranties are subject to manufacturer guidelines and proper aftercare compliance.

8. Maintenance Plans

Maintenance detailing plans are available only to vehicles that have received a full detail within the previous three months.

Failure to maintain scheduled service intervals may result in the plan being canceled or adjusted based on vehicle condition.

9. Weather Policy

Mobile detailing services are weather-dependent. In cases of rain, storms, excessive heat, or unsafe working conditions, services may be postponed or rescheduled at our discretion.

10. Damage & Liability

Executive Auto Detailing is not responsible for:

Pre-existing damage, including scratches, paint failure, rust, brittle trim, or worn materials.
Damage caused by faulty parts, previous repairs, or aftermarket modifications.
Normal wear and tear revealed during the detailing process.

Our liability is limited to the cost of the service provided.

11. Satisfaction Policy

Customer satisfaction is important to us. Any concerns must be reported within 24 hours of service completion. We reserve the right to inspect and address concerns at our discretion.

12. Right to Refuse Service

Executive Auto Detailing reserves the right to refuse or discontinue service for any reason, including but not limited to unsafe working conditions, aggressive behavior, misrepresentation of vehicle condition, or failure to comply with these Terms of Service.

13. Use of Photos & Media

We may take before-and-after photos or videos of vehicles for documentation, training, or marketing purposes. License plates and identifying information will not be displayed without customer consent.

14. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of South Carolina.

15. Changes to Terms

Executive Auto Detailing reserves the right to update or modify these Terms of Service at any time. Continued use of our services constitutes acceptance of any revised terms.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact:

Executive Auto Detailing
Phone: (843) 273-6100
Email: Msmalls@executiveautosc.com